We have worked hard to make our Privacy Policy easier to read, and have managed to make it over 50% shorter! The update is aimed to simplify our policies, and your data will not be processed in new ways. Please take some time to read the new Privacy Policy.
Effective Date and Review Statement
Effective Date: Nov 12, 2024
Last Updated:1st January 2024
"We review and update this privacy policy at least annually to ensure it reflects our current data processing practices and complies with applicable laws and regulations, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Any changes to this policy will be communicated through [app notifications/website updates/emails]."
User Rights under CCPA
Your Rights under the California Consumer Privacy Act (CCPA):
As a California resident, you have the following rights regarding your personal data:
- Right to Know: You can request information about the categories of personal data we collect, the purposes for which we use it, and the categories of third parties with whom we share it.
- Right to Delete: You can request the deletion of your personal data, subject to certain exceptions as required by law.
- Right to Opt-Out: If we sell personal data, you have the right to opt-out of the sale.
- Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.
To exercise these rights, please contact us at: [email protected] For more details, visit this link.
User Rights under GDPR
Your Rights under the General Data Protection Regulation (GDPR):
As a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:
- Access and Rectification: Request access to your personal data and correct any inaccurate or incomplete information.
- Erasure ("Right to be Forgotten"): Request the deletion of your personal data, subject to certain conditions.
- Data Portability: Receive your personal data in a portable format and transfer it to another data controller.
- Restriction and Objection: Restrict or object to the processing of your personal data in certain circumstances.
- Withdraw Consent: Withdraw your consent for processing your personal data at any time.
To exercise these rights, please contact us at: [email protected] For further details, visit our GDPR compliance page
Data Retention and Updates
"We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. We review our data retention policies periodically to ensure compliance with applicable regulations."
How We Notify Users of Changes
"We may update this privacy policy from time to time. When we make significant changes, we will notify you through [app notifications, website banners, or email]. We encourage you to review this page periodically to stay informed about how we protect your data."
Contact Information
"If you have questions or concerns about this privacy policy or wish to exercise your rights, you can contact our Data Protection Officer
Ijaz Arif at
Thank you for playing our games! This Privacy Policy describes:
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The ways we collect personal data about you and why we do so
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How we use your personal data, and
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The choices you have about your personal data.
This Privacy Policy applies to Flowmotion Entertainment’s games, websites and related services, which we here collectively call the Service. We may periodically update this Privacy Policy by posting a new version on FlowmotionEntertainment.com. If we make any material changes, we will notify you by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy.
We are committed to protecting your privacy. In compliance with the California Consumer Privacy Act (CCPA), we inform you that we do not sell or share your personal information with third parties. As a user, you have the following rights:
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Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purpose for collecting it, and the categories of third parties with whom we share it.
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Right to Delete: You can request the deletion of your personal information, subject to certain exceptions.
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Right to Opt-Out: If we were to sell your personal information, you would have the right to opt-out of such sales.
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Right to Non-Discrimination: Exercising your privacy rights will not result in any form of discrimination.
To exercise these rights, please contact us at [insert contact information]. We will respond to your request in accordance with applicable laws.
By incorporating these elements into your privacy policy, you will enhance transparency and ensure compliance with the CCPA and other pertinent privacy regulations.
Your Rights Regarding Personal Data
Right to Know About Personal Data Collection, Sharing, and Sale
Under the California Consumer Privacy Act (CCPA), you have the right to know:
- The categories of personal information we collect.
- The purposes for which your personal information is collected.
- Whether we sell or share your personal information, and if so:
- The categories of personal information sold.
- The categories of third parties to whom the personal information was sold.
- The categories of personal information disclosed for business purposes.
Do We Sell Your Personal Information?
We do not sell your personal information. However, if our practices change, we will notify you in accordance with applicable laws and provide a way to opt-out of the sale of your personal data.
Right to Opt-Out of the Sale of Personal Data
If you are a California resident, you have the right to opt-out of the sale of your personal information. While we currently do not sell personal information, you may still exercise this right contacting us at Contact Us page
Right to Request Access to Your Personal Data
You have the right to request details about the personal information we have collected, including:
- The categories of personal information collected about you.
- The sources from which we collected the personal information.
- The business or commercial purpose for collecting your personal information.
- The categories of third parties with whom your personal information is shared.
Right to Request Deletion of Your Personal Data
You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (e.g., legal or regulatory requirements).
How to Exercise Your Rights
To exercise your rights under the CCPA, you may:
- Contact us via email at [email protected]
- Call us at +923007404654
We will verify your request and respond within the time required by applicable laws.
Non-Discrimination
We will not discriminate against you for exercising any of your rights under the CCPA. This means you will not be denied services, charged different prices, or receive a different level of service for exercising your privacy rights.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Policy Updates
This privacy policy was last updated on November 12, 2024. We review and update this policy annually to reflect any changes in our practices or applicable regulations.
Rights for Virginia Residents under the Virginia Consumer Data Protection Act (VCDPA)
If you are a resident of Virginia, you have specific rights under the Virginia Consumer Data Protection Act (VCDPA) regarding your personal data. These rights include:
Your Rights:
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Right to Access:
You have the right to confirm whether we process your personal data and to access such data. -
Right to Correct:
You can request that we correct inaccuracies in your personal data, taking into account the nature of the data and the purpose for processing it. -
Right to Delete:
You can request the deletion of personal data provided by or obtained about you. -
Right to Data Portability:
You may request a copy of the personal data you have provided to us in a portable and readily usable format. -
Right to Opt-Out:
You can opt-out of:- The processing of your personal data for targeted advertising.
- The sale of your personal data.
- Profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
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Right to Appeal:
If we deny a request to exercise your rights, you may appeal our decision. We will provide you with information on how to submit an appeal.
How to Exercise Your Rights:
To exercise your rights under the VCDPA, please contact us at:
Email: [email protected]
Phone: +923007404654
Privacy Rights Request Form: Contact Us
We will respond to your request within the timeframe required by the VCDPA. If you wish to appeal a decision regarding your rights, please follow the instructions provided in our response.
Non-Discrimination:
We will not discriminate against you for exercising any of your rights under the VCDPA.
Policy Updates:
This privacy policy is reviewed and updated regularly to reflect changes in applicable laws, including the VCDPA. The most recent update was on November 12, 2024.
CONTACT US
If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly.
Name of the controller: Flowmotion Entertainment Inc.
Address: Vancouver, BC, Canada
email: [email protected]
THE DATA WE COLLECT
Data you provide us.
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Contact information (such as name and email address)
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Your messages to the Service (such as player support tickets)
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Other data you choose to give us (such as data to identify your account)
Data we collect automatically.
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Data about your account and game progress
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Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
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Data about your device, such as device name and operating system, browser type and language
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Data we collect with cookies and similar technologies (see more below)
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General location data
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Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service
In most cases, we also create a Service-specific ID for you when you use the Service.
Data we collect from our partners.
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Data we receive if you link a third party tool with the Service (such as Facebook or Google)
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Demographic data (such as to determine the coarse location of your IP address)
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Data from platforms that the games run on (such as to verify payment)
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Data for advertising and analytics purposes, so we can provide you a better Service
Contacts Data Collection and Usage
What Contacts Data Do We Collect?
We may collect and process certain information from your device’s contacts, including:
- Names
- Email addresses (optional) (mostly we don't have access to contacts email)
This data is totally optional and with your consent. If you logged in with social apps like facebook or Google or Apple, we may access your contacts so you can invite your friends to play with you.
Why Do We Collect Contacts Data?
We access Contacts data to:
- Enable you to invite friends to use the app.
- Facilitate social features such as sharing, referrals, or in-app interactions like events or competition in the app.
- Improve user experience by connecting you with your contacts who are also using the app.
How Do We Use Contacts Data?
Contacts data is used exclusively for:
- Sending invitations
- Connecting you with friends
- Providing personalized experiences.
We do not sell, share, or use your Contacts data for purposes other than those explicitly mentioned.
Do We Share Your Contacts Data?
We may share Contacts data only with:
- Trusted service providers who process the data on our behalf for the purposes outlined above.
- Third-party platforms to send invitations.
These service providers are contractually obligated to protect your information and use it solely for the specified purposes.
How Do We Obtain Your Consent?
We will only access your Contacts data after obtaining your explicit consent. This consent will be requested through a pop-up or similar mechanism, and you can decline or revoke this consent at any time by:
- Adjusting your device settings.
- Contacting us at [email protected]
How Long Do We Retain Contacts Data?
We retain Contacts data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Once the data is no longer needed, we securely delete it.
Your Rights Regarding Contacts Data
You have the following rights:
- Access: You can request information about the Contacts data we have collected.
- Correction: You can request corrections to inaccuracies in your Contacts data.
- Deletion: You can request the deletion of your Contacts data.
- Revoke Consent: You can revoke consent for processing your Contacts data at any time.
To exercise these rights, please contact us at [Insert Contact Email/Phone].
Compliance with Privacy Laws
We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), and the General Data Protection Regulation (GDPR). If you are located in a jurisdiction with specific requirements, please contact us for more information.
Third-Party Data Sharing and New Integrations
We may share certain data with trusted third-party services to improve our app's functionality, analytics, advertising, and user experience. Below is a list of third-party services we currently use and their purposes:
1. Analytics and Crash Reporting
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Adjust: For app analytics and performance optimization.
Data shared: User interaction data, device information.
Endpoint:app.adjust.com -
ByteBrew: For tracking app performance and user engagement.
Data shared: App usage data, device identifiers.
Endpoints:push-api.bytebrew.io,api.bytebrew.io -
Crashlytics (Firebase): For crash reporting and diagnostics.
Data shared: Crash logs, device data.
Endpoints:firebase-settings.crashlytics.com
2. Advertising and Marketing
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Google Ads (DoubleClick, Google Syndication): For targeted advertisements.
Data shared: Non-identifiable ad preferences and engagement data.
Endpoints:googleads.g.doubleclick.net,pagead2.googlesyndication.com -
Tapjoy: For in-app rewards and advertising offers.
Data shared: Device data, engagement data.
Endpoints:connect.tapjoy.com,placements.tapjoy.com -
Unity Ads: For in-app advertising and mediation.
Data shared: Ad engagement data, device data.
Endpoints:mediation.unity3d.com,ads.unity3d.com
3. Social Features
- Facebook Graph API: To enable social features like friend connections.
Data shared: User-provided social data (e.g., Facebook ID).
Endpoint:graph.facebook.com
4. User Support
- AiHelp: For in-app customer support.
Data shared: User queries, device information.
Endpoints:flowmotionentertainment.aihelp.net,cdn.aihelp.net
5. Other Services
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OneSignal: For sending push notifications.
Data shared: Device tokens.
Endpoint:api.onesignal.com -
AWS (Amazon S3): For data storage and app content delivery.
Data shared: Uploaded content, app assets.
Endpoint:s3.amazonaws.com
How We Protect Your Data
We ensure that any data shared with these third parties is protected through:
- Contracts that restrict their use of data to the purposes outlined above.
- Compliance with privacy laws such as GDPR, CCPA, and others.
WHY DO WE COLLECT YOUR DATA
To make the Service work.
To perform the contract, we process data necessary to
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Create accounts and allow you to play our games and use our Service
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Operate the Service
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Verify and confirm payments
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Provide and deliver products and services you request
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Send you Service-related communications
To make the Service more suitable for our players.
To provide a great Service to our players, we have a legitimate interest to collect and process necessary data to
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Update and develop player profiles
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Develop and improve the Service and player experience
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Manage our relationship with you
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Provide social features as part of the Service
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Customize your Service experience
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Respond to your comments and questions and provide player support
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Provide you Flowmotion Entertainment offers in the Service as well as in other websites and services, and by email
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Send you related information, such as updates, security alerts, and support messages
To show personalized advertisements.
To show you personalized advertisements in the Service as well as in other websites and services (including email) we have a legitimate interest to process necessary data to
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Track the content you access in connection with the Service and your online behavior
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Deliver, target and improve our advertising and the Service
For information on how to opt-out from personalized advertisements, see section 'Your rights and options' below.
To analyze, profile, and segment.
In all of the above cases and purposes, we may analyze, profile and segment all collected data.
With your consent.
With your consent, we may process your data for additional purposes.
WHO CAN SEE YOUR DATA
Apart from Flowmotion Entertainment, your data can be accessed by others in the following situations:
OTHER PLAYERS AND USERS.
Social features are a core component of our games. Other players and users may, for example, see your profile data and in-game activities.
PARTNERS WORKING FOR FLOWMOTION.
Flowmotion has partners to perform services for us. These partners process your data only at and according to Flowmotion instructions to provide the Service, such as hosting, player support, advertising, analytics and fraud prevention.
Other companies and public authorities.
In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests.
We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.
Advertising and Social Media partners.
The Service includes features from our partners, such as social media interaction tools and in-game advertising. A list of these partners is available at flowmotionentertainment.com/partner-opt-out. These partners may access your data and operate under their own privacy policies. We encourage you to check their privacy policies to learn more about their data processing practices.
INTERNATIONAL DATA TRANSFERS
Our Service is global by nature and your data can therefore be transferred to anywhere in the world. Because different countries may have different data protection laws than your own country, we take steps to ensure adequate safeguards are in place to protect your data as explained in this Policy. Adequate safeguards that our partners may use include standard contractual clauses approved by EU Commission and the Privacy Shield certification in case of transfers to the USA.
YOUR RIGHTS AND OPTIONS
Opt-out of marketing emails and other direct marketing.
You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.
Opt-out of targeted advertising.
You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android). For more information, see also: http://www.flowmotionentertainment.com/partner-opt-out.
For personalized in-game offers opt-out, you can use the options provided in the game settings.
Access the personal data we hold about you.
If you request, we will provide you a copy of your personal data in an electronic format.
Data Deletion.
If you want your data to get deleted, you can request it on our support email [email protected] or our contact us page. Your data including your name, userID, DeviceID, game progress everything will be get deleted right away and we'll inform you after its done. For email, just unsubscribe from our newsletter.
Your other rights.
You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent.
We will respond to all requests within a reasonable timeframe. You may also contact your local data protection authority within the European Economic Area for unresolved complaints.
PAYMENTS AND REFUNDS
When you order any good or service through the Services, including any virtual currency or virtual good, we collect certain non-financial transaction information related to these purchases, including what you purchased, the price, and the date. Your in-app purchase transactions are processed by third-party payment processors, such as Apple (for purchases on iOS devices), Google (for purchases on Android devices), or Amazon (for purchases on Kindle devices). The third-party payment processors will collect your name, phone number, e-mail address, mailing address, billing address, and complete credit card information to enable them to process your payment. The third-party payment processors may also retain this information to enable you to purchase additional items through our Services without having to re-enter your payment information each time. Please note third-party payment processors do not share your financial information, like credit card numbers, with us. In addition, please note that the third-party payment processors’ processing of transactions and collection and use of your personal information is governed by their terms of service and privacy policy, and purchases through these third parties may also be subject to additional policies. We encourage you to review the terms of service and privacy policies of those third parties to learn more about how they handle your personal information.
Information Collected by or Provided to Customer Support
When you ask for assistance from our Customer Support team, we will collect and store the contact information you provide (generally your name and e-mail address), information about your game-play or activity on the Services, and your username or ID number. We will also store the correspondence and information within the correspondence that you choose to share with us.
Purchase Guarantee!
We guarantee every purchase you make in Cooking Crush. We will make sure you get everything you paid for, every time. And that you are satisfied with your purchase. If you don't think you received your purchase, first check your internet connection, and then reopen your game. If your internet connection is stable and restarting your device didn’t help, please contact us right away and our 24 x 7 Customer Love Team will immediately help you get your purchase - you can use the real-time chat (click the chat icon in the top right of the in-game support feature) or send an email to [email protected].
When to request a refund?
If you think you have made a purchase by mistake and you don’t want it and you are using an Android device, contact us in 48 hours to request a refund.
If you are playing the game on an IOS device, immediately contact Apple to get a refund.